CAPITAL’S CUSTOMER SERVICE TEAM
We provide dedicated specialists to handle each facet of your retirement savings plan and its operation. While you can always contact your Client Relationship Manager directly if you are unsure whom to call, for quicker results you may choose to call upon these team members for their areas of expertise:
Client Relationship Team:
- Designs your plan to meet your company ’s objectives
- Works with you on an ongoing basis to ensure that your plan continues to meet your company’s needs
- Markets Capital’s services to new clients
Plan Conversion and Implementation Team:
- Works with you to obtain all of the information necessary to set up your plan
- Establishes your plan documents
- Oversees the transfer of any assets from a prior plan into your new plan, including the performance of any necessary due diligence on your prior plan
- Transitions your plan to a Plan Administrator when plan establishment is complete
Plan Administration Team:
- Handles daily administration of your plan
- Interprets and explains your plan document
- Calculates and processes year-end contributions
- Verifies and reviews census information, eligibility, and contributions to your plan
- Conducts compliance tests and effects any necessary remedial action
- Prepares government filings
- Handles amendments to your plan
- Reviews Rollovers, Qualified Domestic Relations Orders, Required Minimum Distributions, and other Distributions from your plan
Payroll Team:
- Monitors payroll downloads and deposits and processes your payrolls in our recordkeeping system
- Processes necessary trades according to participants’ current investment election
- Processes loan payments for any existing participant loans
Participant Service Team:
- Processes participant distributions and loans
- Answers participant questions regarding their plan and account
- Processes investment election forms
- Identifies newly eligible participants on a quarterly basis for Plan Sponsor review
- Produces enrollment books per the quarterly eligibility list
- Arranges enrollment meetings and web seminars